DAMAGED GOODS – EXCHANGE POLICY
Damages must be notified upon receipt of goods within 24 hours. Faulty claims after 7 days of delivery will be treated as a warranty claim and the customer will bear the delivery costs incurred in the claim process.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in their original wrappings and not assembled or part assembled in any way. Otherwise, a 30% restocking fee will apply if goods are not returned in their original condition. If the goods/products has been used or damaged by the customer, there will not be any refund.
We will not replace a product where in our reasonable opinion the product has following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with manufacturer's instructions, use in commercial space and using it in an abnormal way or failure to take reasonable care.
Upon arrival of your goods, please note any damage to the goods as well as any damage to the items themselves. If you feel that the damage to an item or a box is too severe, please refuse the package(s). There is no need to refuse all packages if others are in good condition.
Please note that with more fragile items or those with a gloss finish, we require a 24 hour notice period on any initial faults (eg. scratching) once the goods are received. For more information on what products are covered under this policy please contact us.
We will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 10 working days after the confirmation.
Please return your purchase to the following address:
Veton Office System Sdn Bhd
No.53-2A & 53-2B, Jalan Batu Nilam 16,
Bandar Bukit Tinggi,
41200 Klang, Selangor.
Please contact us at 03-3319 9928 / 019-226 8926 if you have any questions or doubts.